Podcast
EP3 Feature Image

EP3 – Letters from a captious friend


In this episode of RegNut, we introduce RegNut’s Horizon Scanning Scorecard and do a deep dive on some of the “Dear CEO” letters published by the FCA in January 2020.

Show Notes:

Takeaways: three key messages coming from regulated firms to reflect on:

  • Make sure you are delivering customer value. This links to the FCA primary objective of customer protection. There are some strong examples of firms getting in hot water for failing to do so, not to mention customer outcome features in every Firm letter.
  • Ensure you can deliver the promised service – operational resilience. Given all the gaps in the service from some of the high street banks in the recent past, clearly, legacy tech and poorly articulated processes is no longer an excuse that flies.
  • Be clear on who is going what (SMCR rollout). Sounds obvious but boundaries between teams is often blurred (Training for Actuaries – owned by HR as part of Training & development policy or Chief Actuary).
References & further reading:

For more News, Views and Knowledge on all things Risk and Regulation, visit RegNut’s Blog.

Share this Story
  • EP3 Feature Image
    Podcast

    EP3 – Letters from a captious friend

    In this episode, we introduce our horizon scanning scorecard and do a deep dive on the "Dear CEO" letters published in Jan '20.
  • EP2 Feature Image
    Podcast

    EP2 – Raising the Bar

    In this episode, we speak to our first guest from Risk Coalition and discuss the evolving role of the Chair of Risk Committee.
  • EP1 Feature Image
    Podcast

    EP1 – Cracking the Nut

    In out first episode, Isaac and Waleed set out the vision for RegNut, What it is all about, Who it is for and What's to come.
Load More Related Articles
  • A balancing Act
    Views

    A balancing act for regulators

    Solvency ratio for some insurers is likely to be closer their SCR in Q1 reporting, Will be interesting to see how regulators react.
  • Perculating
    Views

    Percolation in Progress

    We haven't articulated our views on everything. Let us know if there is a topic you would like RegNut to cover.
  • EP3 Feature Image
    Podcast

    EP3 – Letters from a captious friend

    In this episode, we introduce our horizon scanning scorecard and do a deep dive on the "Dear CEO" letters published in Jan '20.
Load More By Waleed Sarwar
  • EP4 Road to Resilience
    Podcast

    EP4 – Road to Resilience

    In this episode, Isaac and Waleed discuss their preliminary views on Operational Resilience agenda and consider the road ahead.
  • EP3 Feature Image
    Podcast

    EP3 – Letters from a captious friend

    In this episode, we introduce our horizon scanning scorecard and do a deep dive on the "Dear CEO" letters published in Jan '20.
  • EP2 Feature Image
    Podcast

    EP2 – Raising the Bar

    In this episode, we speak to our first guest from Risk Coalition and discuss the evolving role of the Chair of Risk Committee.
Load More In Podcast

Check Also

EP4 – Road to Resilience

In this episode, Isaac and Waleed discuss their preliminary views on Operational Resilience agenda and consider the road ahead.

Coming soon

At RegNut we are working on some great new content that will make the world of Risk and Regulation accessible to all.


In the meantime, take a look at our Horizon Scanning Scorecard and bookmark this site for lots more to come ... so watch this space!

EP3 – Letters from a captious friend